Application Management Services (AMS)

Application Management Services (AMS)

Intelligent, proactive support for SAP and cloud platforms. We do not wait for tickets. We prevent issues, optimise performance and accelerate innovation.

Book Recovery Consultation
Why Crimson

24/7

Service desk and on-call

ITIL

Aligned service management

XLAs

Experience outcomes, not just SLAs

Start your AMS assessment

A senior AMS lead will review your environment and propose a tailored support model.





    Run - Optimise - Accelerate

    Modern SAP landscapes require agility, automation and measurable outcomes. Crimson AMS is built around your priorities, not a one size fits all playbook.

    • Guarantee business continuity and resilience
    • Continuously improve productivity and experience
    • Accelerate innovation aligned to value
    Direct access to experts

    Speak to engineers and functional leads who can solve, not just triage.

    You shape the service

    High touch or light touch engagement, driven by your priorities.

    Scalable and flexible

    Adjust capacity up or down with clear governance and SLAs.

    Outcome accountability

    Measured by XLAs and KPIs that reflect business value.

    A service model designed around you

    Your business is unique. We tailor AMS to your operating rhythm, governance and outcomes. Choose the engagement level that fits, from managed service to co-managed squads.

    Managed service

    • End to end run and enhancement
    • Service desk and incident ownership
    • Capacity aligned to demand

    Co-managed squads

    • Shared backlog and ceremonies
    • Joint governance and KPIs
    • Flexible resourcing model

    Advisory overlay

    • Platform strategy and roadmap
    • Architecture and security reviews
    • Cost optimisation and FinOps

    GLocal delivery advantage

    Local proximity with on-site support integrated with your teams, complemented by global resources for efficiency and scale.

    On-site leadership

    Embedded consultants who understand your culture and pace.

    Global capability

    Follow the sun coverage and cost control without quality compromise.

    Unified governance

    Single playbook, reporting and service quality across regions.

    Continuous improvement built in

    Business needs change and software evolves. We keep you ahead through insight, automation and relentless optimisation.

    Operational improvements

    KPI led enhancements that lift stability and user experience.

    AI workload prediction

    Forecast incidents and plan capacity to avoid disruption.

    AI ticket routing

    Automated triage to the best resolver group, faster time to value.

    Process mining

    Detect bottlenecks and uncover optimisation opportunities.

    RPA automation

    Automate repetitive admin and backend processes.

    Real time monitoring

    Performance, security and cost insights in one view.

    Change and release excellence

    Maximise the value of your SAP and cloud roadmaps with controlled, business aligned change.

    • Evaluate mandatory vs optional releases for business benefit
    • Plan controlled change windows and regression validation
    • Enable adoption and measure impact through XLAs and KPIs

    Operational services

    Monitoring

    • Hybrid landscape observability
    • Security monitoring and threat hunting

    Recurrent operations

    • Patching and maintenance
    • Performance tuning
    • Platform security
    • Azure cost management

    Predefined services

    • Accelerated environment deployment
    • Security assessments

    Technology ecosystem

    • SAP - ECC, S/4HANA, BTP, integration
    • Microsoft Cloud - Azure, M365, DevOps
    • Hybrid on-prem and cloud

    Beyond SLAs - Experience Level Agreements

    We measure outcomes and experience, not just process. Our AMS is accountable to user satisfaction, adoption and business value.

    • Experience and satisfaction metrics
    • Adoption and performance improvement
    • Value based reporting to executives

    Turn Your Programme Around

    Speak with a senior SAP programme lead. We will assess your situation and outline a pragmatic, time‑bound recovery plan.

    • Confidential assessment within one business day
    • Clear next steps and decision support
    • No obligation engagement