Application Management Services (AMS)
Application Management Services (AMS)
Intelligent, proactive support for SAP and cloud platforms. We do not wait for tickets. We prevent issues, optimise performance and accelerate innovation.
24/7
Service desk and on-call
ITIL
Aligned service management
XLAs
Experience outcomes, not just SLAs
Start your AMS assessment
A senior AMS lead will review your environment and propose a tailored support model.
Run - Optimise - Accelerate
Modern SAP landscapes require agility, automation and measurable outcomes. Crimson AMS is built around your priorities, not a one size fits all playbook.
- Guarantee business continuity and resilience
- Continuously improve productivity and experience
- Accelerate innovation aligned to value
Direct access to experts
Speak to engineers and functional leads who can solve, not just triage.
You shape the service
High touch or light touch engagement, driven by your priorities.
Scalable and flexible
Adjust capacity up or down with clear governance and SLAs.
Outcome accountability
Measured by XLAs and KPIs that reflect business value.
A service model designed around you
Your business is unique. We tailor AMS to your operating rhythm, governance and outcomes. Choose the engagement level that fits, from managed service to co-managed squads.
Managed service
- End to end run and enhancement
- Service desk and incident ownership
- Capacity aligned to demand
Co-managed squads
- Shared backlog and ceremonies
- Joint governance and KPIs
- Flexible resourcing model
Advisory overlay
- Platform strategy and roadmap
- Architecture and security reviews
- Cost optimisation and FinOps
GLocal delivery advantage
Local proximity with on-site support integrated with your teams, complemented by global resources for efficiency and scale.
On-site leadership
Embedded consultants who understand your culture and pace.
Global capability
Follow the sun coverage and cost control without quality compromise.
Unified governance
Single playbook, reporting and service quality across regions.
Continuous improvement built in
Business needs change and software evolves. We keep you ahead through insight, automation and relentless optimisation.
Operational improvements
KPI led enhancements that lift stability and user experience.
AI workload prediction
Forecast incidents and plan capacity to avoid disruption.
AI ticket routing
Automated triage to the best resolver group, faster time to value.
Process mining
Detect bottlenecks and uncover optimisation opportunities.
RPA automation
Automate repetitive admin and backend processes.
Real time monitoring
Performance, security and cost insights in one view.
Change and release excellence
Maximise the value of your SAP and cloud roadmaps with controlled, business aligned change.
- Evaluate mandatory vs optional releases for business benefit
- Plan controlled change windows and regression validation
- Enable adoption and measure impact through XLAs and KPIs
Operational services
Monitoring
- Hybrid landscape observability
- Security monitoring and threat hunting
Recurrent operations
- Patching and maintenance
- Performance tuning
- Platform security
- Azure cost management
Predefined services
- Accelerated environment deployment
- Security assessments
Technology ecosystem
- SAP - ECC, S/4HANA, BTP, integration
- Microsoft Cloud - Azure, M365, DevOps
- Hybrid on-prem and cloud
Beyond SLAs - Experience Level Agreements
We measure outcomes and experience, not just process. Our AMS is accountable to user satisfaction, adoption and business value.
- Experience and satisfaction metrics
- Adoption and performance improvement
- Value based reporting to executives
Turn Your Programme Around
Speak with a senior SAP programme lead. We will assess your situation and outline a pragmatic, time‑bound recovery plan.
- Confidential assessment within one business day
- Clear next steps and decision support
- No obligation engagement